Deena Chadwick
The CommonSensical BA

How to Deliver Bad News

1.) Be Prepared

Be Prepared
  • Do not ‘wing it’.
  • Rehearse what you are going to say
  • Anticipate questions and prepare answers
  • Think carefully about the location
  • Know the background and details

2.) Be Your Own Cheerleader

Be Your Own Cheerleader
  • Know the circumstances
  • Remember reason or rationale
  • Be honest to yourself about why
  • Review any facts or evidence

3.) With Respect & Dignity

Respect & Dignity
  • Set the right tone
  • Give them time to digest the news
  • Deliver in the most connected way
  • Be practical, avoid emotional responses
  • Put yourself in their shoes

4.) Do Not Procrastinate

Do Not Procrastinate
  • News does not get easier to deliver
  • You lose credibility & reliability
  • You will psych yourself out
  • You set yourself up to take the fall